Pay Apply Report

Website availability and planned maintenance

Whilst we aim for 100% availability, we have a commitment to make our web services available for 98% of the time. Our service level agreement with our website hosts covers the time we expect the website servers to be available. The table below shows the percentage of time the site was available for the last 12 months.

View the planned maintenance list of known website downtime, to find out when we intend to carry out work on any of our website servers.

Month Service availability (%) Target met?
July 2019 **94.72 Yes
June 2019 99.97 Yes
May 2019 99.99 Yes
April 2019 99.92 Yes
March 2019 99.96 Yes
February 2019 99.99 Yes
January 2019 99.99 Yes
December 2018 99.99 Yes
November 2018 99.29 Yes
October 2018 100 Yes
September 2018 98.07 Yes
August 2018 *87.18 No

*Figure reduced to due to switch from backup to the main internet connection.

**Figure reduced to due a server problem, which requiring a rebuilt.

Website availability for the last 12 months was 98.30%.

We report our site availability using information from Siteimprove reporting service.

Planned website maintenance

For various reasons we occasionally have to take our web systems offline.

Please note, the status of maintenance jobs may not be updated outside of business hours.

Date Time and duration Reason What's affected Status
27/03/2019 Wednesday 27 March from 7pm to 11pm Firewall update. Access to payments, democracy information and planning applications. Completed.
15/02/2019 Saturday 23 February from 11am to 12noon Firewall update. Access to www.eden.gov.uk and online forms. Completed.
05/11/2018 Saturday 10 November from 8am for 6 hours. Electrical work. Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. Completed.
27/09/2018 4:45pm for approximately 2 hours. To switch from backup internet connection to the main internet connection. Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes may be unavailable for a approximately 2 hours. We apologise for any inconvenience this may cause. Completed.
11/07/2018 Evening of Tuesday 7 August and into morning of Wednesday 8 August. To switch from backup internet connection to the main internet connection. Access to online forms, payments, benefit calculator, planning applications register, licensing registers, postcode property search, mapping, councillors, committees, agendas and minutes. Completed.
21/05/2018 Tuesday 22 May from 5:30pm to 6pm Server updates

Online payments and possibly democracy.eden.gov.uk.

Completed
29/02/2018 Thursday 22 February from 8am until 9:15am Upgrade payments system Online and telephone payments. Completed
26/01/2018 Wednesday 31 January from 8am to 10am Changes to telephone lines. Incoming telephone calls to the Council only. Completed
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